Shipping Policy

GOL-SIV orders are fulfilled directly by GOL-SIV or our fulfillment partners. This policy applies only to orders placed on this website.

Order Processing

Most in-stock orders are processed within 1-3 business days, excluding weekends and holidays. Processing time is the time required to prepare and hand the order to the carrier. Delivery time begins after the carrier receives the package.

Shipping Methods and Delivery Estimates

Available shipping options, costs, and estimated delivery times may be shown at checkout when applicable. We may ship by USPS, UPS, FedEx, or another tracked carrier depending on the order size, weight, destination, product type, and carrier availability.

Delivery dates are estimates and are not guaranteed unless expressly stated in writing by GOL-SIV. Carrier delays, weather events, address issues, customs delays, labor disruptions, or other events outside our control may affect delivery.

Shipping Delays and Order Cancellation

We make shipment estimates based on information reasonably available at the time of order. If we cannot ship your order within the stated processing time, or within 30 days when no shipment time is stated, we will notify you with an updated shipment estimate and give you the option to cancel the order for a prompt refund before shipment.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Please allow reasonable time for the carrier to update tracking scans.

Address Accuracy and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. If a package is returned to us because of an incorrect address, refusal, failed delivery attempt, or other customer-related issue, we may charge the customer for reshipment or deduct related shipping costs from any refund, where permitted by law.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, is missing items, or contains an incorrect item, please contact us within 14 days of delivery at support@golsiv.com with your order number and photos of the product and packaging. We will review the issue and, when approved, arrange a replacement, refund, or other appropriate resolution.

Bulk, Freight, and Special Orders

Large, heavy, wholesale, custom, special-order, or bulk orders may require additional handling time, freight service, or a separate shipping quote. We will contact you if additional arrangements are required.

Questions

Contact us at support@golsiv.com.