Return & Refund Policy

GOL-SIV accepts return requests within 30 days of delivery, subject to the conditions below. This policy applies only to orders placed on this website.

Return Eligibility

To be eligible for return, an item must be unused, unworn, unwashed, uncontaminated, and in its original packaging with all labels, inserts, manuals, accessories, and product identification intact.

Return Authorization Required

Please contact us at support@golsiv.com before sending any item back. Returns must be approved by GOL-SIV and include a return authorization, order number, or other instructions provided by our support team. Unauthorized returns may be refused or delayed.

Customer-Preference Returns

For returns due to customer preference, wrong size, duplicate order, or no longer needing the item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error, a defective product, or another issue approved by GOL-SIV.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 14 days of delivery at support@golsiv.com with your order number and photos of the item and packaging. If approved, GOL-SIV will arrange a replacement, refund, or return label at no cost to you.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless defective, damaged, or incorrectly shipped:

• Used, worn, washed, altered, contaminated, or damaged PPE
• Opened disposable or close-contact safety products
• Earplugs, respirators, filters, cartridges, masks, and similar hygiene-sensitive products once opened
• Custom, personalized, special-order, final-sale, or non-returnable items
• Wholesale, bulk quote, or B2B project orders unless approved in writing by GOL-SIV

Inspection and Refunds

After we receive an approved return, we will inspect the item. If the return is approved, the refund will be issued to the original payment method. Please allow 5-10 business days for refund processing after inspection. Your bank or payment provider may require additional time to post the refund.

Exchanges

We do not guarantee direct exchanges for all items. If you need a different size or product, please contact us. In many cases, the fastest option is to return the eligible item and place a new order.

Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned to us because of an incorrect or incomplete address, we may deduct outbound shipping, return shipping, and carrier fees from any refund, where permitted by law.

Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions

Contact us at support@golsiv.com.